Influencing Skills

Whether dealing with individuals in teams, management or customers, the ability to understand others and apply this understanding is critical to success in the workplace.

This program provides techniques and skills practice for influencing and motivating others in a range of workplace situations.

Training emphasises how to apply flexibility and clarity in communication to create and maintain rapport with a range of different types and how to tailor communication to maximise personal influence. The program uses the MBTI® or DiSC® Personal Profile System® as a starting point and framework for understanding behaviour in order to influence others. The models create self-awareness in each participant, and awareness of what motivates others to act.

Interactive role-plays are developed to simulate workplace situations throughout the program. A professional actor challenges participants to apply techniques in a realistic and safe environment.

MFW recommends Influencing Skills as a two-day program.

  

> > Topics Covered

  • Understanding personality theory - MBTI® or DiSC®

  • Maintaining integrity and credibility

  • Understanding needs and issues

  • Effective questioning and active listening

  • Maintaining objectivity

  • Building trusting and open relationships

  • Giving effective feedback

  • Persuasive presentation skills

> > Outcomes for Participant

  • Establish credibility early in the process to develop trust

  • Practice active listening to ensure needs are understood and explored through quality questioning

  • Manage one-to-one interactions with greater confi dence

  • Use multiple positions of perception to model objectivity

  • Diagnose the trust and agreement levels evident in existing relationships

  • Identify techniques for gaining commitment from different personalities

  • Plan for face-to-face conversations

  • Strategically plan and deliver a presentation to influence a case-study audience

  • Set action plans for transferring skills to the workplace
If you have any questions please click here to go to our Enquiries Form.

Copyright: MBTI® Myers-Briggs Type Indicator and MBTI are registered trademarks of Consulting Psychologist Press Inc, Palo Alto, CA, USA. DiSC® Personal Profi le System®.