Communication Essentials
Effective Workplace Interaction

The fundamental elements that differentiate you from your competitors are your people, their relationships and the level and style of service they provide.

The key to success in the competitive world of business is to be seen as an ally or partner rather than just a service provider. This is achieved by developing strong, long-term relationships resilient to competition.

The Communication Essentials program challenges participants to become more flexible in their communication style. Interactive and highly researched role-plays with a professional actor emulate realistic scenarios. MFW trainers give feedback on success achieved and identify and address areas for development.

This highly successful program can incorporate models including Myers-Briggs Type Indicator (MBTI®) or DiSC® Personal Profi le System® and applies each to practical, real life scenarios.

MFW recommends Communication Essentials as a one or two-day program. View Calendar

  

> > Topics Covered

  • Individual communication style

  • Rapport building techniques

  • Listening and questioning strategies

  • Decision-making styles

  • Adapting to written or verbal communication

  • Client scenarios/role-plays

> > Outcomes for Participant

  • Increase success rate by adapting communication style to suit individual clients, both internal and external.

  • Establish productive client relationships through rapport building techniques.

  • Identify clients’ needs by understanding how they make decisions.

  • Influence clients by responding appropriately to objectives

If you have any questions please click here to go to our Enquiries Form.

Copyright: MBTI® Myers-Briggs Type Indicator and MBTI are registered trademarks of Consulting Psychologist Press Inc, Palo Alto, CA, USA. DiSC® Personal Profi le System®.