Areas of Expertise

Maura Fay Workshops is a leading provider of interpersonal communication skills training, and has been creating a difference in the industry for over 15 years. MFW train in face-to-face communication skills to improve our clients' success.

The scope of MFW training can be divided into three primary forms of communication:

• One to one: influencing

• One to a group: presenting

• One in a group: connecting

One to one communication examines relationships between individuals. Training emphasises how to influence with impact, creating rapport with a range of different types of people, and tailoring all aspects of communication to maximise interpersonal influence.

Influencing skills programs include Client Communication, Client Focussed Consulting, Negotiation Skills, Sales Skills, Maximising Performance Appraisal, Customer Service, and Dealing with Difficult Clients.

One to a group communication involves engaging an audience of any size, and presenting a message with confidence, credibility and style.

Training addresses individual presentation styles and provides practical techniques to engage and influence an audience, maximising the presentation impact.

Presentation skills programs include our flagship program, Winning Presentations, Advanced Delivery Techniques, Dealing With the Media, Boardroom Influencing and Competitive Pitching.

One in a group communication addresses the dynamics of groups and teams, and the ability to manage the physical and emotional environment. Training examines how group dynamics occur, and provides skills to manage individual and group behaviours, ownership of content, achieving objectives and interpersonal synergies.

Programs from this suite include Facilitation Techniques, Team Building and Team Communication, Managing Meetings, a range of leadership programs along with coaching and mentoring.

Tailored programs are designed to incorporate elements of these three styles of communication depending on the objectives of the organisation, the target participants, and the time and resources available.